Are you looking for trained professionals who can give you instant IT solutions and after-sales technical support in a cost-effective way? Then, remote IT support is what you need! You should not only work on the demands of your customers, but also know what they will need in the future. With effective after-sales technical support via multiple communication channels such as voice, emails and live chat, we can assist you with our remote support service. This will allow you to decide the levels of engagement you want with your customers and understand their pain points.

SpecificIT specializes in providing 24/7 remote IT support services in Australia. We provide extensive knowledge of operating systems, databases, application programming, security, and networking. They troubleshoot your problems through remote assistance and help with cross-selling and up-selling your products and services.

Remote Technical Support Services We Offer

We provide a series of remote support services to suit the varying needs of your customer. The key technical support services we offer include -

Setup and Install
Microsoft DHS/DHCP Server and Configuration
Server Migration and Group Policy Configuration
Desktop Application Software
Desktop and Laptop
Printer and Peripherals
Microsoft Windows/Exchange Server, AD Domain Environment, SBS
Incident-based Support
Microsoft Exchange Server
Microsoft Windows Server
Microsoft Small Business Server
Managed Services

Help Desk Services
Server Deployment
Server Support
DB Support Services
Disaster Recovery Services
Remote Backup Management
IT Asset Management and Software Distribution
Break Fix Support
Proactive Management
Managed Monitoring Support
Server Monitoring
Network Monitoring
Event Log Monitoring
Website Monitoring
Online Connectivity Issues
Virus Removal Support
Slow or Sluggish System
Boot Up Issues
Erratic System Behavior
System Formatting
Spyware/Adware/Malware Removal
Browser Connection Issues
Data Retrieval Issues
Performance Tuning

Why Offshore Remote Technical Support (both Level 1 and Level 2 support)?

When you outsource remote tech support services to us, your customers can -

  • Get remote IT support over the phone
  • Access online support (through chats or e-mail)
  • Access a self-support web site to troubleshoot issues
  • Ask for service technicians to be dispatched
  • Get access to Level 3 support - these calls are routed back to the ISV or Original Equipment Manufacturer (OEM)

Our dedicated team helps quickly resolve any customer issues. In case the customer's call requires Level 3 support such as debugging and advanced technical support, it can be escalated back to you. We provide remote support to your end customers and act as an internal remote helpdesk for your employees. Whether you are looking for remote PC repair or want to outsource online tech support services, we will customize a solution to suit your specific requirements.

Industries We Cater To

Consumer's experience with a service or product determines an industry's growth. Keeping this as our post-sale IT support services , we help you achieve better customer engagement.

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Search Engine Optimization (SEO)

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Online Marketing

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Our clients talk about us

  • In the condition we were in that much hurry, this team could give us very good and fast service.
    Azim Hanif
  • I'm very fastidious and sensitive about quality. They were so patient in tolerating my too many change requests. Finally I got what I wanted. Great Job guys. 
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